This week cyclist Robert Hazeldean was told he faces a £100,000 legal bill after crashing into a pedestrian whom the judge described as a ‘phone zombie’ for using her phone whilst crossing the road.
Mr Hazeldean’s unfortunate story could be your opportunity to help more of your ideal clients understand the value of getting your help, and getting it sooner rather than later.
The pedestrian sued Mr Hazeldean for damages. The judge decided – despite the fact she wasn’t looking – that he shared equal responsibility for the collision and must pay half the cost of her treatment. According to a report in The Times, by representing himself initially, Mr Hazeldean made tactical errors that increased his legal bill:
- he incurred additional legal costs through ‘accidentally breaching court procedure’.
- he didn’t lodge a counter-claim against the pedestrian for his own injuries, meaning ‘he wasn’t protected against a large costs order’.
Underlying this, the biggest error was that Mr Hazeldean did not understand the value of getting the right legal representation from the outset.
As his lawyer (instructed later) said: “If he’d have come to us earlier, we would have advised him to enter a counter-claim…he would then have had protection against a large costs order.”
How much of your marketing and communication about your practice actually helps your ideal clients understand the value of getting your expert help early on?
As a lawyer (or any other kind of professional adviser) if you use mainly ‘here I am’ marketing (where you just say who you are and what you do) then you aren’t helping potential clients like Mr Hazeldean to understand why they need your specialist help.
So, instead of ‘here I am’ marketing you need to use ‘Education-Based’ marketing that shows your ideal clients the benefits of getting your expert help or the pitfalls and consequences of not getting the right kind of help (or not getting it soon enough). This applies regardless of which kind of legal or professional service you offer.
Set time aside to consider how you can provide this education in your website articles, social media posts, and in ‘Client Magnet’ style guides or reports.
If you’re not sure what you should put in your ‘Education-Based’ marketing, then try this: think back to the last time you said to a client “If only you’d come to me sooner, I would have told you to…..”. That’s a good starting point.
And whenever you’re ready, here’s 4 ways I can help you create a ‘Client Magnet’ to attract more of your ideal clients by educating them about why they need your help and the value of your services:
- Get a copy of my new book ‘The Client Magnet Formula For Lawyers: How to attract and convert more of your ideal clients’ due to be published in July 2019. Pre-register to be notified of the special launch price promotion.
- Attend my free online training: ‘The 3 Biggest Mistakes That Keep Most Solicitors From Attracting Enough Clients And How To Fix Them’ where I’ll show you the steps needed to create a powerful Client Magnet.
- Come to my next workshop ‘Profitable Practice Secrets’ where we’ll work together to identify the best ‘hook’ for your Client Magnet, and also work on tools to convert more enquiries into paying clients and maximise the profits you generate from existing clients.
CHECK DATES FOR WORKSHOPS IN LONDON
- Work with me privately to attract more of your ideal clients, increase your fee income and profits, and reduce your working hours. Contact me quoting “Private” in the subject line, tell me a little about your firm or practice and your growth goals for the next 6-12 months, and I’ll be in touch directly.